Returns And Refunds Policy Qatar

We want your experience shopping at regencygrouphyper.com to be positive. We therefore aim to make it as simple as possible for you to return an item and receive an exchange, refund, or exchange.

purchased via regencygrouphyper.com? All the information you require is as follows:

Our return policy
We will gladly refund or swap any goods that does not meet the high standards you expect, subject to the terms and limitations outlined below.

– Products cannot be purchased by regencygrouphyper.com; a fair period of 7 to 10 days from the date of authorization must elapse.

Items that are defective upon delivery and cannot be fixed.

– Goods disappear during delivery.

– The product cannot be fixed.

– Products bought with a special offer are subject to refunds in accordance with the conditions of the promotional pricing. Offers in bundles or “Buy 1 Get 1 free”: In this instance, all of the things included in this deal must be returned

– After the returned product is received and a quality check is completed, which usually takes 4-5 days, the reimbursement will be settled. It will then take two business days to issue the refund. Please be advised that occasionally the refund may not appear on your account until your bank issues the following statement cycle.

If all of the products in your purchase are returned at the same time and the product you received is defective or damaged, we will fully refund the delivery fee. We will keep the remaining delivery fee for the products you decide to keep if you decide to keep some of them.

Kindly ensure that all items are returned in their original, undamaged packing if you plan to receive a refund under the specified terms. Without it, no refund or exchange will be taken into account.

– A seven-day money-back guarantee is offered if you decide to return the item. However, this guarantee only applies if the item is as new, resalable, and has all consumables (such as cartridges, blank tapes, CDs, or DVDs) and accessories (such as cables, chargers, batteries, etc.) remaining sealed.

All orders will be reimbursed if the product is received “Faulty / damaged” or if it is determined to be defective within 7 days (exceptions apply; see electrical returns). In these situations, the product must be returned with all original cables, packaging, and manuals; if any of these are discovered to be incorrect, the refund will not be processed. (For the date of the courier pickup, contact customer service.)

Products delivered by courier

We can set up a courier pickup for the product’s return if it was delivered by courier to your house or place of business. To make an appointment, call 401 91 666, customer services. Kindly ensure that the things you have courier collected are securely packed for their return trip. The outside packing needs to be in the same condition as when it was delivered.

Large products delivered by the supplier

larger items or items that are supplied straight from one of our suppliers. Contact our customer service at +974 44505500 to return these items. We’ll set up a call with the supplier to discuss a convenient time for collection.

Regency Hypermarkets will not replace or refund any merchandise acquired via the regencygrouphyper.com website; instead, all exchanges and refunds must be handled and approved by the regencygrouphyper.com client.

Grocery Return Items Time of Return
perishables (such as fresh food, meat, and veggies) within a day.
Non-perishable items (such cleaning supplies and toiletries)For a maximum of seven days
The courier comes back
Get in touch with customer support at +974 44505500 to schedule a courier pickup. After the quality check is completed, we will reimburse you using the same card if you made your purchase.

Fees and receiving your reimbursement
Dead received products can be returned for free. If you, the consumer, decide to change your mind after the product has been dispatched, there will be charges.

Delivery fees
We will fully reimburse your delivery costs if you have informed us that you want to return the entire order within seven working days of receiving it because some items are defective.

You may incur additional fees for uplift if you are returning all or just a portion of the merchandise after the allotted seven working days. Your delivery charge will not be reimbursed.

Receiving your reimbursement
When we receive your returned item and Regency approves it, your refund will be applied to the card you used to make the original purchase and will be applied to the subsequent billing cycle. If a courier picks up your returned item. Any free or discounted items that you purchased in tandem as part of a promotion must also be returned. We reserve the right to impose a restocking fee in the event that the product fails to completely adhere to our policy.

Your rights as a consumer.Nothing in our return policy will impede your rights as a customer.