The terms of any purchases you make via the regencygrouphyper.com site, your use of the regencygrouphyper.com website (the “regencygrouphyper.com site”), and your relationship with regencygrouphyper.com (also known as “we” or “us”) are all governed by these Terms and Conditions. Since they impact your legal rights and obligations, please read them carefully. You accept our privacy and cookies policy as well as these terms and conditions by using the website and/or registering.

1. BASE OF USE OF THE REGENCY HYPERMARKET SITE 

1.1 You are granted free access to the regencygrouphyper.com site for personal use in accordance with these Terms and Conditions as well as our Privacy Policy. You acknowledge and agree to be bound by these Terms and Conditions and our Privacy Policy by using the regencygrouphyper.com website.

1.2 The use of the regencygrouphyper.com website, the items you buy there, and the services offered in connection with them are all governed by these Terms and Conditions.

2. REGISTERATION
2.1 You must be at least eighteen years old in order to register on the regencygrouphyper.com website.

2.2 You are responsible for making sure the information you enter, whether during registration or at any other time, is accurate and full.

3. PASSWORD AND SECURITY

3.1 You will be required to create a password while registering on the regencygrouphyper.com website. This password should be kept private; don’t reveal it to anyone or share it with them. All orders and activities that take place or are submitted using your password are your responsibility. Please get in touch with customer care right once if you believe that someone else may have your password (see paragraph 25 below for contact information).
3.2 In the event that regencygrouphyper.com finds cause to suspect that there has been misuse of the site or a security breach, we reserve the right to suspend your account in line with paragraph 22 below or to demand that you update your password.

4. INTELLECTUAL PROPERTY

4.1 Copyright, trademarks, databases, and other intellectual property rights safeguard the information on regencygrouphyper.com. The information on regencygroup.com may be retrieved and viewed on a computer screen, saved electronically on disk (but not on any server or other network-connected storage device), or printed in one copy for your own private, non-commercial use, as long as all copyright and proprietary notices are preserved. Without express written consent from regencygrouphyper.com, you are not permitted to duplicate, alter, copy, distribute, or use any of the materials or content on the website for commercial reasons.

4.2 Nothing in these Terms and Conditions gives you permission to use any trademark.

5. LIMITATIONS

5.1 The following uses of the regencygrouphyper.com website are prohibited (including your use of the Community sites; for further details on the Community sites, see paragraph 7 below):

– Acquiring unauthorized access to other networks.

– Interfering with the enjoyment or use of the regencygrouphyper.com website by any other person.

– Interfering with or disturbing websites or networks that are linked to the the regencygrouphyper.com website.

– Creating, sending, or keeping electronic copies of content that is copyright protected without the owner’s consent.

– Sending materials that promote or advertise products and services in any way, including junk mail, chain letters, or “spam”.

– Posing as someone else.

– Making reference to particular URLs that are not on the regencygrouphyper.com website.

– Promotion.

5.2 Regencygrouphyper.com maintains the right to reject submissions for posting on the website or to take down content that has already been uploaded. It is forbidden for you to attempt to repost content that regencygrouphyper.com has either declined to post on the regency group website or has already been taken down from the regencygroup.com website.

5.3 You shall be liable for all losses, reasonable fees and expenses that we suffer, all damages that a court awards against us, and all amounts that we pay as a consequence of any settlement that we agree to that results from or is related to:

– Any allegation made by a third party that you violated any relevant laws, rules, or codes of conduct by using the regencygrouphyper.com website in a defamatory, abusive, offensive, obscene, or pornographic manner.

– Any allegation made by a third party that your use of the regencygrouphyper.com website violates their copyright or other intellectual property rights.

6. WARRANTIES, REPRESENTATIONS & UNDERTAKINGS FOR REGENCY MARKET PLACE

6.1 You guarantee, affirm, and agree to the following:

a. You agree to abide by all applicable laws, statutes, and regulations, including without limitation any privacy laws and content rules, in full and at all times.

b. The execution and fulfillment of your obligations under these terms and conditions does not conflict with: You have full capacity and authority to enter into these terms and conditions.

1. any laws, rules, regulations, or directives from the government that you must follow.

2. any further contracts that you have signed or are otherwise obligated to.

c. You warrant that you have the authority to act on behalf of the business entity if you create or use an account on their behalf.

d. The rights and licenses you offer us under these Terms of Use are yours, or you have the authorization to grant them.

e. No third party rights, including but not limited to intellectual property rights (registered or unregistered), are violated by any content you contribute as part of your use of the services or products you offer.

7. LIABILITY & INDEMNITIES

1. These Terms and Conditions do not restrict or waive any party’s liability:

a. for fraud committed by that party, including fraudulent misrepresentation.

b. for any personal harm or death brought on by such party’s negligence

c. for any other obligation that the relevant laws do not permit to be restricted or excluded.

2. With the exception of clause 1, none of the following will ever be held accountable: whether through an action or claim in contract, tort, negligence, breach of statutory duty, or otherwise arising out of or in relation to these Terms and Conditions: loss of profits, loss of data or information, business interruption, or other financial loss; our parent company, subsidiaries, and affiliates; and our and their directors, officers, agents, employees, suppliers, subcontractors, or licensors

liability for any incidental, consequential, special, indirect, or incidental damages, even in cases where we, our affiliates, directors, officers, agents, workers, licensors, subcontractors, or suppliers have been informed that such damages may occur.

3. Furthermore, you agree not to hold us liable for any losses or damages resulting directly or indirectly from the following: to the extent allowed by applicable law, we (including our parent company, subsidiaries, and affiliates as well as our and their directors, officers, agents, employees, suppliers, subcontractors, or licensors) are not liable.

a. the data or additional information you enter into the services.

b. The way you utilize, or don’t use, our services.

c. Any instructions we provide on cost, shipment, format, or other matters.

d. Any hiccups or delays in our services.

e. Malicious software or viruses that can be downloaded by using our services or by linking to them.

f. Any flaws, mistakes, or inconsistencies in our services.

g. harm to your hardware device resulting from using our services or products that are sold on the site.

h. the information, deeds, or inactions of outside users of our services.

i. A suspension or other measure implemented by us concerning your utilization of the services.

j. the way or length of time your listings show up in search results;

8. SUSPENSION, TERMINATION & CANCELLATION

1. We reserve the right, in our sole discretion, to limit, suspend, or permanently revoke your access to our services, cancel any orders you may have placed for products, and/or remove any hosted content you have submitted for any reason, including but not limited to the following:

1. In the event that we think you have violated, abused, breached, manipulated, or unethically exploited any of these terms.

2. In the event that you misuse our policies and guidelines, use our Platform or services for any illegal or dishonest intent, or in conjunction with a criminal offense.

3. There are suspicions that you are ordering in bulk or abusing inventory. The following will always qualify as inventory abuse or placement:

a) The products ordered are intended for commercial resale rather than personal consumption.

b) Depending on the product category, multiple orders for the same product placed at the same address.

c) An order for the same goods in bulk quantities.

d) The order details contain an invalid address.

e) Any misuse or deception in placing the order; or

f) Any order placed through a bug or other technical weakness in technology.

2. If you submit erroneous or fraudulent claims, or if you give inaccurate, deceptive, or incomplete information, we have the right to take appropriate legal action. If any of the following conditions are satisfied (without being limited to), you may be involved in fraudulent activities:

a. You fail to respond to our email requesting payment verification.

b. You don’t present enough documentation while the payment details are being verified.

c. You abuse credentials that are not yours.

d. You use a phone number, email address, and invalid address.

e. you try to utilize a coupon code excessively.

f. You send back an incorrect or damaged item.

g. You decline to cover the cost of an order.

h. To make the payment for COD items, you utilize counterfeit money notes.

i. You mistreat or pester the delivery personnel.

j. many actions taken with the express purpose of depriving regency of revenue or business;

k. the undeliverable rate for your return is very high, and frequently the returned goods are damaged, missing, or phony; or

l. Consistently asking for financial assistance.

3. We reserve the right to remove any content or other materials related to your use of the Service, including any credits obtained through loyalty programs or reward points, if your access to our services or Platform is terminated for any reason. We will not be liable to you or any third party for doing so. Nonetheless, we could keep a record of your transactions in order to comply with legal or regulatory requirements.

4. To be clear, all money paid to and received by us in connection with a canceled product(s) order will be reimbursed.

9. USE OF COMMUNITY SITES

9.1 There are several community sites on the regencygrouphyper.com website that let users communicate with one another through message boards and other user forums (referred to as “Community sites”).

9.2 We caution you against posting or disclosing any personal information on the Community sites, including your address, phone number, or email address.

9.3 The content posted on the Community sites is not under the supervision or moderation of regencygroup. Regencygroup, however, retains the right to reject submissions, to delete content from the Community sites, and to get in touch with you if there are issues with any content you have contributed. The content of the Community sites may be reviewed or edited by the Regency group.

10. THIRD PARTY WEBSITES IN

Links to other websites or materials may be provided on the regencygrouphyper.com website for the convenience of its customers. These websites and the content on them are not within the authority of regencygrouphyper.com, hence it cannot be held accountable.

11. ADVERTISING AND SPONSORSHIP

On the website regencygrouphyper.com, there may be sponsored and advertising content in certain parts. It is the responsibility of third-party sponsors and advertisers to make sure that content submitted for publication on the regencygrouphyper.com website conforms with all applicable laws and regulations. Any mistake or inaccurate information in sponsorship and advertising materials that are supplied by other parties shall not be held against us.

12. AVAILABILITY OF THE REGENCY HYPERMARKET

12.1 regencygrouphyper.com site may be occasionally restrict access to the site to allow for repairs, maintenance or the introduction of new facilities or services.

12.2  Some purchases made on the regencygrouphyper.com site will also be governed by specific product terms – If you are unsure about anything related to purchasing of any product please contact customer services for further assistance.

13. DESCRIPTIONS AND PRICES OF PRODUCTS

13.1 We have made every effort to present and describe products as truthfully as we can. In spite of this, products might differ slightly from their descriptions; product photographs are meant to serve as representations only. If you have any questions or would like more information, please get in touch with customer support (see paragraph 25 below for contact information). The product descriptions and performances listed against each are taken from the manufacturer’s or agent’s catalog and technical documentation. Because of this, the descriptions given for each product do not represent regencygrouphyper.com and are subject to change at any time.

13.2 Regency Stores and regencygrouphyper.com may have different prices at times; you will be charged the price listed on the regencygrouphyper.com website. If a promotion or pricing offered in-store varies from what is listed on the Regency Hypermarket website, we are not obligated to honor it.

13.3 If we accidentally underpriced a product, we won’t be responsible for providing it to you at the listed price as long as we let you know before we ship it out. When that happens, we will let you know the accurate pricing so you can choose whether or not to order the product at that amount. In compliance with our refund policy outlined in paragraph 18 below, we will issue a complete refund for any money you have already paid for the product in the event that you choose not to order it.

13.4 The payment may be completed before the product you ordered is shipped from regencygrouphyper.com. The money will be returned to your credit card account if we need to cancel the order after processing the payment. There will be no monetary payout under any circumstances.

13.5 The shipping fee, which will be applied during checkout and will vary based on the delivery option you select, is not included in the price of the goods. Please refer to paragraph 15 below.

14. AVAILABILITY

14.1 All marketed products are available only while supplies last (where applicable).

14.2 We make an effort to keep the entire product selection stocked, and we’ll notify you if something isn’t available. We won’t be held responsible for anything other than making sure you aren’t billed for a product if we are unable to provide it to you for any reason outside of our reasonable control.

14.3 We reserve the right to impose limitations on purchasing certain products in bulk for the benefit of all of our clients. The number per person, per household, or per order may be limited by regencygrouphyper.com in our sole discretion. Orders placed using the same account may be subject to the aforementioned restrictions .Orders made using the same credit card, account, or billing and/or shipping address may be subject to the aforementioned restrictions. Customers will receive informed from regency.com if such limits are implemented.

15. ACCEPTANCE OF ORDERS

15.1 Your order constitutes a purchase offer from us. An email including a list of the things you ordered will be sent to you as an order acknowledgement.

15.2 Until we send you an email informing you of the order acknowledgment, nothing we say or do will be construed as an acceptance of your offer. At this moment, an agreement will be formed between us so that we will sell you the things you purchased from us and you will buy them.

15.3 You cannot change your order once the contract is made; however, please refer to paragraph 16 below for information about your right to cancel an order.

15.4 Until the contract is signed, we reserve the right to refuse to provide you with a product. 

16. DELIVERIES

16.1 After you finish the order, a delivery will be sent to the address you specify. Our courier partners will need the consignee to provide identification at the time of delivery, such as an original labor card, passport, driver’s license, or Qatar ID Free zone ID to facilitate consignee verification.

16.2 Kindly be advised that we do not ship internationally.

16.3 Depending on the quantity of the product you order, we employ a range of delivery methods. Certain products are delivered straight by our supplier, who will get in touch with you to schedule delivery.

16.4 Despite our best efforts, we will not be held responsible if we are unable to deliver all of your products within 48 working hours of the date of your order .partially or entirely as a result of events outside of our control. If there are any issues getting a product to you in that time frame, we will get in touch with you to let you know. Depending on supplier scheduling, product deliveries for remote or semi-remote locations outside of the major city limits could take up to five working days. (Get in touch with customer support if more details are needed.)

16.5 Verify the following before placing an online order

· The object can pass through the doors.

· The item is designed to fit precisely in the designated space in your home.

· The way from the road to your front door is obvious.

If you reside in an apartment, the lift can accommodate deliveries that are both large and heavy.

· In case of any access issues, kindly notify us beforehand. On the day of the event, make sure that:

· There is an obvious route to your residence.

• To avoid scuffs, your floors are protected.

Place any fragile items in a secure location.

17. CANCELLING YOUR ORDER IF YOU CHANGE YOUR MIND

17.1If the customer cancels the order, regencygrouphyper.com will do so in accordance with your request; nevertheless, the costs associated with the online transaction will not be reimbursed. In addition, if the goods has already been dispatched, there will be delivery and re-picking fees. Orders that have already departed the warehouse cannot be canceled by Regency Hypermarket. Regency Hypermarket.com is fully entitled to provide proof of whether or not an order has been shipped. The client consents to accept regencygrouphyper.com decision about the cancellation and to refrain from contesting it.

18. FAULTY PRODUCTS

You can return your products for a refund or a replacement if they come defective or damaged. For information on how to return them and our replacement and refund policies, please visit our returns and refunds page.

REFUNDS ON regencygrouphyper.com Site 

If you qualify for a refund, we’ll give it to you based on the following standards:
19.1 Products cannot be purchased by regencygrouphyper.com: A fair period of seven to ten days following the authorization date must be allowed.

19.2 When products are delivered, they don’t work.

19.3 Lost goods occur during delivery.

19.4 The product is irreparable.

19.5 The conditions of the promotional pricing will apply to refunds for goods acquired during a promotional offer.

19.6 The next billing cycle following the date of the refund application will determine the refund settlement only once the bank has returned the funds.

19.7 If you return every item in your order at once, regencygrouphyper.com will reimburse your delivery costs in full. If you decide

We may keep the remaining delivery fee that applies to the items you decide to keep if you decide to keep some of them.

19.8 If you plan to return any things in accordance with the guidelines, kindly keep them all in their original, undamaged packing. Without it, no refund or exchange will be taken into account.

19.9 A seven-day money-back guarantee is offered. If you decide to return the item, luluhypermarket.com will approve your refund within 7 days of delivery as long as it’s as new, resalable, and the consumables (cartridges, blank tapes, CDs, or DVDs) and accessories (cables, chargers, batteries, etc.) are still sealed. There are certain exceptions. Nonetheless, the standard delivery fee or supplier delivery charge also.

20. PAYMENTS AND CARDS

20.1 When you place your order, money for your products will be collected. Payments are made through Qatar NBD, which uses a reputable third-party payment gateway called Cyber Source.

20.2 Your credit/debit card information will be stored on the Cyber source Host payment gateway, protected from hackers, and encrypted to the greatest possible level.

20.3 Only web browsers that support Secure Socket Lawyer (SSL) communication are accepted for orders placed on the regencygrouphyper.com website. These browsers include Internet Explorer versions 7.0 and higher, Firefox versions 3.5 and higher, Chrome versions 10 and higher, and Safari versions 5 and higher. This implies that ordering something by accident via an unprotected connection is not possible.

20.4 Every client will be billed in  local currency relevant to the order’s country of origin; if a foreign credit card is used, any discrepancies between the approximate foreign currency billing price and the actual amount charged on the customer’s credit card bill statement are likely the result of various credit card companies having varying exchange rates.

21. FREE GIFTS AND PROMOTIONAL PRODUCTS

21.1 Promotional items and free gifts that are given away along with a purchase might be shipped to you separately, and delivery times might change.

21.2 If you decide to return your product because you changed your mind, you also have to return any free gifts or promotional items you received as a result of placing that order. If you do not return the free present, we might charge you a fair price.

22. AMENDMENTS

We reserve the right to modify these terms and conditions at any time. If we do, you will be notified by email at the address you provided when registering or by a relevant statement on the regencygrouphyper.com website. After we’ve given notice, the modifications will take effect for how the regencygrouphyper.com website is used. You shouldn’t use the regencygrouphyper.com website any longer if you don’t agree to the updated Terms and Conditions. This includes not making any purchases there. Following the effective date of the change, your continued use of the regencygrouphyper.com website signifies your acceptance of the updated Terms and Conditions.

23. RIGHT TO SUSPEND OR CLOSE YOUR ACCOUNT

23.1 We may suspend or close your account immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.You will not be able to order products on the regencygrouphyper.com site if your account is suspended or closed.

24. OUR RESPONSIBILITY TO YOU

24.1 Regency Hypermarket makes no warranties or assurances about the content of regencygrouphyper.com.
24.2 Although regencygrouphyper.com makes every effort to guarantee that the content it includes is accurate, reliable, and of the highest caliber, it cannot accept liability if this is not the case. The regencygrouphyper.com website may contain content from other websites or resources. Any mistakes or omissions, the outcomes of using this information, or any technical issues you may encounter with the regencygrouphyper.com website are not the responsibility of regencygrouphyper.com. In the event that regencygrouphyper.com is made aware of any errors in the content on the website, we will make every effort to have the errors corrected as soon as is practical.
24.3 Specifically, we disclaim any and all liability regarding the following:

– The regencygrouphyper.com website is incompatible with any of your hardware, apps, or internet connections.

– Technical issues with the regencygrouphyper.com website, such as glitches or interruptions.

24.4 In the event that we violate these terms and conditions, we shall only be liable to you for losses that you incur as a result to the extent that such losses were both of our foreseeable consequences when you ordered the relevant goods or used the regencygrouphyper.com website in any other way.

24.5 We only sell items for personal use, so any business losses—such as lost sales, lost earnings, or lost data—will not be covered by our liability to you.

25. MISCELLANEOUS

25.1 No part of your rights under these terms and conditions may be assigned to another individual. Our rights under these Terms and Conditions may be transferred to another company if we have a good faith belief that your rights will remain unaffected.
25.2 Should we decide to disregard your violation of these terms and conditions, we will still be able to use our rights and remedies in the future or in any other circumstance where you violate these terms and conditions
25.3 If a breach of these terms and conditions results from events outside of either party’s control, that party shall not be liable.
25.4 Your personal information will be used in compliance with our Privacy and Cookies Policy, unless otherwise specified in these Terms and Conditions.

26. CUSTOMER SERVICES

If you have any queries, please contact us online info@regencyqtr.com or via telephone :work and general inquires

+97444505500 Saturday – Thursday 9.00 AM to 5.00 PM.